Refund Policy

Refund Policy

This Refund Policy governs the refund process for purchases made through the citijifi platform ("Platform"). citijifi acts as a facilitator between buyers and sellers ("Merchants"), and this policy ensures clarity on the refund process.

1. Refund Responsibility

a. Seller Responsibility: All refund requests for products or services purchased through the Platform shall be handled directly by the respective Merchant. Sellers are responsible for determining and issuing refunds in accordance with their own policies and applicable laws.

b. Dispute Resolution: In case of a dispute regarding a refund, citijifi may provide assistance to facilitate communication between the buyer and seller. However, citijifi does not guarantee the resolution of such disputes or the outcome of any refund request.

2. Eligibility for Refunds

a. Product/Service Issues: Refunds may be issued by the seller if the product or service purchased is defective, not as described, or does not meet reasonable expectations. Buyers must contact the seller directly to request a refund and provide necessary details and evidence as requested by the seller.

b. Cancellation: Refunds for cancellations are subject to the cancellation policies of the seller. Buyers should review the seller's cancellation policy before making a purchase.

3. Refund Process

a. Initiating Refunds: Buyers must contact the seller through the Platform to initiate a refund request. Sellers are encouraged to respond promptly to refund requests and process refunds in a timely manner.

b. Refund Disputes: If a buyer disputes a refund decision made by the seller, citijifi may provide mediation assistance. However, citijifi reserves the right to defer to the seller's policies and decisions regarding refunds.

4. Limitation of Liability

a. No Guarantee: citijifi does not guarantee refunds for purchases made through the Platform. The decision to issue a refund rests solely with the seller, and citijifi is not liable for any refunds promised by sellers that are not fulfilled.

b. Indemnity: Sellers agree to indemnify and hold citijifi harmless from any claims, losses, liabilities, damages, costs, or expenses arising from refund disputes or issues related to products or services sold through the Platform.

5. Changes to This Refund Policy

citijifi reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated Refund Policy on the Platform. Buyers and sellers are encouraged to review this policy periodically for any changes.

6. Contact Us

If you have any questions, concerns, or disputes regarding refunds or this Refund Policy, please contact us at [insert contact information].