Shipping Policy

This Shipping Policy governs the shipping and delivery process for products purchased through the citijifi platform ("Platform"). citijifi acts as a facilitator between buyers and sellers ("Merchants"), and this policy ensures clarity on shipping responsibilities and protections.

1. Shipping Responsibility

a. Seller Responsibility:

• Sellers are responsible for packaging and shipping products purchased through the Platform.
• Sellers must specify shipping methods, costs, and estimated delivery times clearly on their product listings.
• Sellers must provide accurate shipping information and update buyers on the status of their orders.

b. Buyer Responsibility:

• Buyers are responsible for providing accurate shipping information at the time of purchase.
• Buyers must review and agree to the seller's shipping terms before completing a purchase.

2. Shipping Methods and Costs

a. Methods: Sellers may offer various shipping methods such as standard, expedited, or express shipping. The availability of shipping methods is determined by the seller.

b. Costs: Shipping costs are determined by the seller and may vary based on factors such as package size, weight, destination, and chosen shipping method. Buyers are responsible for paying applicable shipping costs at the time of purchase.

3. Delivery Timeframes

a. Estimated Delivery: Sellers must provide estimated delivery times for each shipping method offered. Delivery times may vary based on factors beyond citijifi's control, such as carrier delays or unforeseen circumstances.

b. Responsibility: Sellers are responsible for ensuring timely delivery of products to buyers. Buyers should contact sellers directly for any concerns regarding delayed deliveries.

4. Tracking and Confirmation

a. Tracking Information: Sellers are encouraged to provide tracking information for shipped orders. Tracking details help buyers monitor the status of their shipments and anticipate delivery dates.

b. Delivery Confirmation: Upon delivery, sellers must confirm successful delivery of products to buyers. Buyers should report any issues with delivery promptly to the seller.

5. Dispute Resolution

a. Disputes: In case of shipping disputes (e.g., lost packages, damaged items), buyers and sellers are encouraged to resolve issues directly. citijifi may assist in facilitating communication but does not guarantee resolution.

b. Platform Protection: citijifi is not liable for shipping issues or disputes between buyers and sellers. Sellers agree to indemnify and hold citijifi harmless from any claims related to shipping and delivery.

6. Changes to This Shipping Policy

citijifi reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting the updated Shipping Policy on the Platform. Buyers and sellers are encouraged to review this policy periodically for any changes.

7. Contact Us

If you have any questions, concerns, or disputes regarding shipping or this Shipping Policy, please contact us at [insert contact information].